Lasko Getaways cancellation policy only entitles a refund (less processing fees) if canceling reservation ninety (90) days prior to arrival date at the hotel. After that date, no refunds will be made to a credit card or bank account and there will be no exceptions for any reason at all. Please understand that the cancellation schedule and fees are neither arbitrary nor intended to be punitive. They are based on transactional necessities and on an evaluation of costs Lasko Getaways incur. We strongly urge the purchase of travel insurance.